Job DescriptionWe’re looking for near native and outgoing German speakers for a fast growing and exciting customer care team here in Cork. Your enthusiasm and customer focussed attitude is what we’re looking for here along with excellent communication skills.
This is a 40-hour week position in Cork with an extremely proud Irish company that has office locations around the globe.
There will be shift work involved so make sure you can work with this & you can look forward to bringing home €22,200 gross per annum with bonus structure and great benefits.
What will you do in this job?
Your day-to-day will consist of dealing with German speaking customers and helping them with any questions/queries about bookings and/or exiting. The customers you will be dealing with will mainly be looking for advice on their travel plans so confidence is key here.
But wait – the fun doesn’t just stop there – our client (your new boss) invites you to become creative in helping customer problems (no need to stick to a script like robot).
Throughout your overall service, our client’s aim is for you and your team members to deliver the best of the best customer service and to ensure that customers have the best advice and holiday’s they can.
Who will you be working for?
Our client is an International Irish owned Outsourcing Company that provides customer care and technical support solutions to a number of countries worldwide. They are constantly growing, and thanks to that we can offer you this job in customer service once you speak German of course.
The project that they are looking for you to be a part of is for of exciting travel/holiday consulting company that you will definitely have heard of if not used before.
Who are we looking for?
First of all we are looking for a near native German speaker, so who has a good level of English. You have excellent oral and written skills in both German and English, and we would like you to keep in mind that for your first 2 months of this German customer service job you want to be working with English speaking customers only and then branching out afterwards with German speaking Customer Care.
It would be great if you had previous experience in customer service where you spoke both German and English and you are flexible as our client is looking for someone to work in shifts between and you will be asked to work the odd weekend.
You are target driven, enthusiastic and to have been known to have a bubbly personality and you have therefore great time management skills.
Lastly, we ask That you are a good multitasker as you will be required to support a number of clients on a B2C level.
Where would you be working?
This particular German speaking Customer Service job is based in the beauty that is Cork, a county that is proud in supporting the GAA (football, hurling, rugby) The list goes on, but the games all come action packed and full of excitement, you will find yourself loving them too. Cork is already home to a number of multilingual people, so imagine the diverse and multicultural environment that awaits you, all those amazing people that are waiting to meet you, that can go with you in exploring the beauty that is Cork.
Interview & Salary
The interview process will start with a quick phone interview, followed by a German Language test. Next, you will be invited to sit an interview with the HR Manager via Skype.
If successful you can then expect to bring home €22,200 along with a great relocation package of €285. We’re not finished there, you will also receive additional benefits such as €500 in travel vouchers per year. Not forgetting the annual bonus of up to €1000 based on your performance of course.
Psst did you know we also have Careertrotter.de?
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