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German Customer Support – Galway

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Job Title: German Customer Support – Galway
Contract Type: Permanent
Location: Galway
Start Date:
REF: JN -082017-2470
Contact Name:
Contact Email:
Job Published: 10 maanden geleden

Job Description

How does helping customers with their virtual adventures sound to you?

We have a with an office in Galway looking for passionate and highly motivated German speaker with 1 years customer service experience to join their gaming customer service team. Work for the world’s leader in the gaming industry & watch your career & you soar to great heights. 

What will you do in this job?
Working in the gaming customer service team you will be responsible for a number of various tasks such as: providing first class customer service via online chat, email and phone, you will help each customer troubleshoot their issues and resolve said issues in a professional and timely manner.  In accordance to the company’s rules and regulations you will uphold security and confidentiality right for each user. Last but not least, where necessary, you will need to escalate issues to the next level and report to your customer service team lead. 

Who will you be working for? 
How does working for a company that is the world’s leading interactive entertainment software provider? A company that allows their customers to enter new worlds and realms of men to take them on their next adventure from the comfort of their own house? This company is now looking for German Speaker s to join their customer service team and we think you’re the one! 

Who are we looking for?
For this Gaming Customer Service Job, you will need to have a near native level of German and English, have top notch communication skills (written & verbal) in both languages. 
You have a minimum of  1 years call center experience (preferably in a high-volume call center) and you are tech savvy. If you happened to have previous experience in the gaming/virtual world, that would be a major plus for your application.  We’re looking for team players, who are highly customer focussed and are willing to work in shifts. 

Where would you be working?
Galway – The beautiful west of Ireland is where this German Gaming Customer Service job is based. You are only 2.5 hours away from Ireland’s capital city – Dublin – so you are never too far from the big smoke. A major meeting place here in Galway would be Eyre Square which is surrounded with traditional Ireland pubs, many shopping centres, café’s restaurants and many more!

Interview & Salary  
For this German Customer Service Job, the interview process is pretty straight forward. There will first be a phone/skype interview and if successful you will then be invited for a face-to-face interview here in Galway. 
In terms of salary, you can look forward to earning €24,000 gross per annum on top of many great benefits such as life insurance, pension, bonus scheme gym and yes FREE ice cream! 
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