You will be responsible solely for delivering a positive customer experience to all customers via phone and email within the DACH market.
We are really looking for an outgoing & focussed customer service agent to join the team here, that is ok with working in shifts Monday-Friday here in Amsterdam.
What will you do in this Customer Service Job?
As a customer service agent within this team, you will be responsible for delivering the best of the best customer care to all customers via phone and email. You will manage any issues and complaints, document them within the internal system and where necessary, escalate the issue.
Who will you be working for?
Work for the world’s #1 customer experience driven outsourcing giant in their Amsterdam Office. With a strong promise of career progression (80% internal promotions) and amazing employee benefits on offer, this is a company you will want to grow with. They are based on over 30 countries around the world, have 120,000+ employees working in over 50 languages & right now they are looking for you: a near native German speaker to join the family.
Who are we looking for?
We are looking for you to have a near native level of German and excellent English – you have extremely good communication skills in both languages (written and verbal). You have 6 months - 1 year customer service experience and good typing and PC skills and are extremely customer focussed and outgoing. As this is a company is extremely customer focussed we are looking for bubbly, outgoing near native German speakers.
Where would you be working?
Amsterdam! The cultural capital city of the Netherlands that offers many well-known attractions. Amsterdam is an amazing city for anyone looking to live and work in a truly multicultural city right in the heart of Europe.
Interview & Salary
The interview process involves a language test (German) ad a skype call with the hiring manager. If successful, you will then be asked for another Phone/Skype Interview before the final decision is made.