What will you do in this job?
As the Team lead you will manage the team on a day-to-day basis – keeping them focused on the weekly and monthly KPI’s.
Monitoring the teams progress and efficiency is crucial as you will have the opportunity to suggest and plan training practices where needed.
Customer focus and driving actions with the team through team initiatives. Last but by no means least – you will be responsible for evening out the workload, distributing out holidays and managing the bonus scheme for the desk.
Who will you be working for?
Our client is a well-known brand that nearly every home has heard of and probably used at some stage. With being one of the biggest players in IT and operating industry worldwide. With their European support centre operating in Kildare Ireland, this is where you will be working from, and we can say that you will get the chance to work within a multicultural workplace as they employ people from around the globe.
Who are we looking for?
For this team lead position, we’re looking for you to have an excellent level of English and another European Language (on a near native level). You will need to have excellent communication skills both written and verbal (in both languages).
Not forgetting, team lead/manager experience is needed where you are more than used to dealing with high-pressure situations, diffusing hostile situations and managing medium-large teams.
Hard skills required are problem solving, customer focused and IT skills (excellent working knowledge of Windows XP, Windows 2000 and Vista MS Office).
Where would you be working?
Kildare! here you have amazing shopping centres like Kildare village or New bridge shopping centre and if that doesn’t work for you, you are only 35 minutes away for the capital city; Dublin, meaning you will always have something to do. Dublin has amazing high-street shops dotted around the city, you’ll always find something to spend the wages on. Of course, for those of you who may be coming from abroad and want to see a bit of greenery, Kildare has all of that too you are never too far away from a retreat, you have the best of both worlds now.
Interview & Salary
As this is a Multilingual Team lead Job our client will be conducting a language test which is followed by a phone interview.
If you are successful there, then you can expect a salary of up to €28,560 per year (gross), they also offer a relocation package for those who are living outside of Kildare Ireland.
If you wish to know more please do not hesitate to contact directly on +353 15 24 24 20.