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German Customer Support (Online Gaming) - Dublin

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Job Title: German Customer Support (Online Gaming) - Dublin
Contract Type: Permanent
Location: Dublin
Start Date:
REF: JN -062016-2062
Contact Name:
Contact Email:
Job Veröffentlicht: meer dan een jaar geleden

Job Description

German customer support representative wanted for fast-growing online gaming company here in Dublin, Ireland. 
We’re looking for a near native German speaker with a minimum of 6-12 months of customer service experience (it would be great if you had casino/online gaming experience too). This is a job where you will be working in shifts – OK with this? Apply today!

Your Tasks:
  • You will be responsible for helping online customers via phone, email and online chat – keeping an eye on the fact that you will need to resolve issues within a certain time period. 
  • You will look after handling and troubleshooting of accounts.
  • You will escalate issues when needed to level 2 support.
  • You will need to keep yourself up to date with all client offerings in order to deliver superior customer support 

Our Client:
Work for a company that was originally a family fun business that has grown rapidly due to a high volume of demand for their services. They now operate internationally with over 400 employees and offices in Malta, the UK and Ireland. 

Main Requirements:
You will need the following to qualify for this job: 
  • Near native German
  • Good level of English 
  • Excellent communication skills (written & verbal)
  • 6-12 months previous customer service experience – experience in working in a casino would be highly beneficial.
  • Previous online gaming experience would be a plus 
  • OK with working in shifts 
  • Full driving license (preferred but not mandatory)

Where is the job located?
Dublin – Ireland –
live & work on 30 mins drive from Dublin city centre where you are never too far from the action. There is always something to do – whether you like suburban life or a city bird you have the best of both worlds here. 

Interview & Salary: 
First, you will receive a language test (German) via email. Next, there is a phone screening with the HR Manager and lastly, a face-to-face interview with the hiring manager here in Dublin.  There is some flexibility involved – if you are not currently living in Ireland we can advise towards a Skype interview instead. 

Salary: You can expect to earn €28,000 gross per annum along with up to 25% performance bonus. 
There is a good relocation package of a one-off payment of up to €3,000 as well as a number of great company benefits (private healthcare, dental and much more)

Keywords: German customer service job, German customer support, Jobs in Irland, auswandern nach irland
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