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Experienced Team Lead - Dublin

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Job Title: Experienced Team Lead - Dublin
Contract Type: Permanent
Location: Dublin
Start Date:
REF: JN -072018-2717
Contact Name:
Contact Email:
Job Veröffentlicht: bijna 2 jaar geleden

Job Description

We’re looking for a Team Lead who is looking to make their mark – someone who is not afraid to hit the ground running their first day & someone who can actively engage in team progress. 
Have a near native level of English, excellent communication skills (written & verbal) as well as several years in customer care and team lead positions. Keep reading!

Your Tasks:

  • Take care of a number of customer service agents that are providing 24/7 support.
  • Regularly sit with customer care reps in 1-2-1 coaching for top up on training sessions 
  • Keep an eye on team to ensure SLA’s and KPI’s are reached 
  • Motivate and comfort team when needed. 

Our Client:
Work for a well-known giant in the healthcare industry. Work along the coast of Ireland: Dublin. Our client has office locations all over the world and can offer you an amazing career growth opportunity here in Dublin today. 

Main Requirements: 
You will need the following in order to qualify for this job:

  • Near native English
  • Excellent communication skills (written & verbal) 
  • It would be a plus if you spoke another European Language on a near native level 
  • 4+ years customer service experience in Customer Service Sector
  • 2 years minimum in management/Team Lead position
  • Can work well under targets and deadlines 
  • Work well under pressure 

Where is the job located? 
Dublin – Ireland.
Work in Irelands buzzing capital – a city that can’t wait to be explored. You will be surrounded with a rich history, a multitude of exciting cultures and an amazing social life. 

Interview & Salary: 
The interview process here is in 3 stages. The first to steps will be over Skype/Phone and if successful you will be invited for a face-to-face interview here in Dublin with the Hiring Manager. 

Salary: You can expect to earn between €36,000 – 45,000 gross per annum 

Keywords: Teamlead, Team leader, Team lead job, Management job


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